Cancellation policy

 AS THE CUSTOMER, I AGREE TO PAY THE TOTAL CHARGES FOR THE MOVING ORGANIZER SERVICES TO BE PROVIDED BY KINETIC VAN LINES, INC. I UNDERSTAND THAT MY DEPOSIT/FEE REPRESENTS ONLY A FRACTION OF MY TOTAL ESTIMATED SERVICE CHARGES. DUE TO SCHEDULING AND ROUTING REASONS, MY DEPOSIT/FEE IS NOT REFUNDABLE, UNLESS I NOTIFY KINETIC VAN LINES, INC IN WRITING TO INFO@KINETICVANLINES.COM BEFORE BEING WITHIN 5 BUSINESS DAYS FROM THE FIRST SCHEDULED PICKUP DAY FROM ORIGINAL RESERVATION. IF THE FIRST AVAILABLE PICKUP DATE IS WITHIN 5 BUSINESS DAYS OF THE DATE I RESERVE MY MOVE, THEN MY DEPOSIT IS NON-REFUNDABLE. I UNDERSTAND WHEN CANCELING MY RESERVATION THERE WILL BE A 5% CANCELLATION FEE THAT WILL BE DEDUCTED FROM MY REFUND. THE 5% CANCELLATION FEE ONLY APPLIES TO THE DEPOSIT AMOUNT, NOT THE TOTAL MOVE COST. I UNDERSTAND THAT IF I CANCEL MY RESERVATION WITHIN 5 BUSINESS FROM MY RESERVATION DATE, I AM ONLY ENTITLED TO RECEIVE A CREDIT OF MY DEPOSIT FOR FUTURE INTERSTATE MOVING SERVICES TO BE USED BY THE CUSTOMER WITHIN A 12 MONTH PERIOD FROM THE DATE OF CANCELLATION. ALL REFUNDS WILL BE PROCESSED BY THE NEXT BILLING CYCLE. I UNDERSTAND THAT IF I REFUSE PICKUP BY THE CARRIER I AM FORFEITING MY DEPOSIT.